We are very excited about opening our third City Bouldering location in Stratford this April and are looking for friendly and passionate staff to drive forward the company's vision of making climbing fun, social and accessible for all. As a duty manager you are at the forefront of creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

The ideal duty manager will be passionate about climbing, self-motivated and able to motivate other team members on shift to ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. We are passionate about supporting our team and their professional development, so if you think you have the right energy but not enough experience we strongly encourage you to apply!

The job will include a mixture of reception work, coaching and much more. You will be responsible for delegating to Team Members, and must be comfortable leading a small team. The shifts will consist of a mixture of opening shifts, closing shifts, and weekend shifts. You will report directly to the Centre Manager. 

‍Responsibilities

• Ensuring the safety of all customers and maintaining the centre's facilities
• Managing reception, chatting with customers, making coffee and floor walks
• Running Introduction classes and coaching for beginners
• Opening and closing the building, and carrying out opening and closing checks
• Day to day leading of the team in keeping the centre clean
• Dealing with accidents in a professional manner and charge of the building's Emergency Accident Procedure should an incident occur
• Being proactive in an area that you're passionate about, for example running a weekly social meet

Essential Skills:

• An outgoing and vibrant personality
• Passionate about climbing
• Excellent customer service skills
• Experience working in a fast-paced role
• Computer literate
• Able to communicate clearly and politely, both verbally and in writing
• A desire to work hard and become part of our team
• Ability to use initiative and solve problems

Desirable Skills:

• Experience of working in the climbing industry
• Experience as a Duty Manager
• Personal climbing experience
• Experience working in hospitality, retail, a leisure facility or fitness industry

Our offer:

• £12.50 – 13.65 per hour, depending on experience and responsibilities
• Fun and supportive working environment
• Outdoor climbing trips paid for by work
• Accelerated career progression opportunities in a fast growing company
• Fully funded training and qualifications
• Industry standard holidays and pension contributions
• Free climbing across many centres in London & coffee at work (of course!)
• Staff discounts on climbing equipment and clothing
   

We have a full training program, so if you think you have the right energy but not enough experience apply anyway!

How to apply

Please email your CV to james@citybouldering.co.uk, along with a short introduction, and a description of why you're applying for the role and why you'd be a good fit here. We look forward to seeing your application