UKC

App/subscription issues after renewal

New Topic
Please Register as a New User in order to reply to this topic.
 Max Hangs 26 Jul 2024

Hi guys! Happy Friday

My Rockfax subscription renewed on 20th and when I log in to rockfax.digital, I can see the receipt and "your account is active".

However, in the app on my android, I see "your account is inactive" and I have access to no crags.

Steps taken to resolve:

Log out and in of app

Reinstall app and log in

Issue persists

Any ideas please?

 robert-hutton 26 Jul 2024
In reply to Max Hangs:

I had the same, remove oneself from beta if in, uninstalled the app and logged back in and now ok.

OP Max Hangs 26 Jul 2024
In reply to robert-hutton:

Ahh yeah it might be that...I'll look for the setting, cheers!

OP Max Hangs 27 Jul 2024
In reply to robert-hutton:

That worked for me too, thanks Robert!


New Topic
Please Register as a New User in order to reply to this topic.
Loading Notifications...